topic Change of payment bank card in Pay as you go

Change of payment bank card

Vassilis — Mon, 30 Sep 2024 18:07:02 GMT

Good evening to you
I'm trying to change the payment bank card with a new one in the account here and I can't as it doesn't validate the new one and the old card remains, which I canceled
What should I do?

Re: Change of payment bank card

XRaySpeX — Mon, 30 Sep 2024 18:17:01 GMT

@Vassilis : Contracts don't have bank cards registered to them; only DDs. So this must be PAYG.

Text STOP PACK to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack choose to pay for it by direct card payment with your new card.

Re: Change of payment bank card

PaulRTucker — Sat, 26 Oct 2024 10:53:45 GMT

I've just read the reply to the original query. How does it help to cancel the card and then buy a new pack? This is just a way of screwing me out of the deal I'm on now. I was asked by EE to change the card but, as Vassilis said, you can't do that! So I basically have to fanny about getting a new PAYG contract for no reason other than EE have a crap webpage.

Re: Change of payment bank card

XRaySpeX — Sat, 26 Oct 2024 11:20:31 GMT

@PaulRTucker : You are not forced to buy your next pack using your new card until you want to. The choice is yours, not EE's! The pack deal will be unchanged.