topic Re: Have credit but no data in Pay as you go

Have credit but no data

Narmin — Mon, 30 Sep 2024 09:56:47 GMT

Yesterday I got a message saying 30 Sep you need 20 pound for my 20 pound pack. So I decided to pay it straightaway and not wait 30 Sep. Now it shows I have 20 pound credit but I have no data. I have texted AL to 150. And it says

Your current balance as of today 08:54 is £20.00. Your last top up was £20.00 on 29/09/2024 at 22:26. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

so now how I can get a data?

Re: Have credit but no data

Ali_A — Mon, 30 Sep 2024 13:25:16 GMT

Hi @Narmin

To start another pack early text NOW to 150

You can find more details on this at Get help texting 150 on PayG

Ali

Re: Have credit but no data

XRaySpeX — Mon, 30 Sep 2024 14:28:50 GMT

@Narmin : You've topped-up but not bought a pack with it. Text PACK20 to 150 to do so.

Re: Have credit but no data

Narmin — Mon, 30 Sep 2024 18:01:23 GMT

I did as you say and this is a reply:

To buy your £20 Pack again, simply top up £20 and your pack will start automatically.

so where my 20 pound is gone then. On my app I am checking says 20 pound credit available. Is there other way to buy data?

Re: Have credit but no data

XRaySpeX — Mon, 30 Sep 2024 18:03:41 GMT

What does texting AL to 150 now say?

Re: Have credit but no data

Narmin — Mon, 30 Sep 2024 18:43:01 GMT

Just checked now. It is same:

Your current balance as of today 19:42 is £20.00. Your last top up was £20.00 on 29/09/2024 at 22:26. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices