topic I can't buy packs Just keep packs error. in Pay as you go

I can't buy packs Just keep packs error.

sdqwcqcccw — Mon, 30 Sep 2024 08:54:11 GMT

I can't buy packs in app or web ,even text to 150 can't work.After I choose PACK150 and replied yes then it didn't answer anymore.I want to buy in app or web it just shows me packs error both on my phone and desktop .

Re: I can't buy packs Just keep packs error.

Leanne_T — Mon, 30 Sep 2024 13:49:37 GMT

Hi there @sdqwcqcccw

Thanks for coming here 🙂

Can you text BALANCE to 150 and let me know the full reply?

Which pack are you trying to purchase?

Leanne.

Re: I can't buy packs Just keep packs error.

sdqwcqcccw — Mon, 30 Sep 2024 13:53:08 GMT

I’m trying to buy PACK15.

Re: I can't buy packs Just keep packs error.

Leanne_T — Mon, 30 Sep 2024 15:02:42 GMT

Hi @sdqwcqcccw

Thanks, are you looking to change the pack when this next renews?

If not, once the pack ends the new pack will start for you as you have credit ready 🙂

Leanne.