topic Re: suddenly account closed in Pay as you go

suddenly account closed

RichardWu — Mon, 23 Sep 2024 08:43:05 GMT

my account is closed, i still got 15 pounds credit in the card. need help! can not make the phone call or text.

Re: suddenly account closed

Schockwave — Mon, 23 Sep 2024 08:55:55 GMT

Hello @RichardWu ,

Welcome to the community,

How long ago did you make a chargeable call or text?

I would suggest taking a look here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Re: suddenly account closed

XRaySpeX — Mon, 23 Sep 2024 23:19:27 GMT

Your credit is lost once your a/c has been closed thro' non-use.

Re: suddenly account closed

RichardWu — Sun, 29 Sep 2024 03:22:13 GMT

I topped 15 pounds just 5 days before ee closed my sim card.

this makes no sense. ee just take my money and my number disappeared.

Re: suddenly account closed

RichardWu — Sun, 29 Sep 2024 03:24:48 GMT

Anyway that ee can reopen my number? can i get any help from here. I contacted EE through email, and they ask me to go to a retail store to identify myself. I am outside of UK and will be abroad for the next 6 month.

Can ee just reopen my number please?

Re: suddenly account closed

XRaySpeX — Sun, 29 Sep 2024 03:40:05 GMT

We can give you advice from here but this user discussion group can't reactivate your SIM. You need to discuss that with CS.