topic Re: Topup / credit card problem-"needs additional confirmation" in Pay as you go

Topup / credit card problem-"needs additional confirmation"

Ian96 — Fri, 27 Sep 2024 11:34:22 GMT

Gave details of updated credit card, but got "additional confirmation needed" but no way of giving it , just a sad face on a grey ground.

Re: Topup / credit card problem-"needs additional confirmation"

Schockwave — Fri, 27 Sep 2024 11:53:09 GMT

@Ian96 , you can pay here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Re: Topup / credit card problem-"needs additional confirmation"

XRaySpeX — Fri, 27 Sep 2024 21:17:22 GMT

@Schockwave : I believe the OP doesn't want to top-up directly but to set up a Direct Card Payment with his new card.

Re: Topup / credit card problem-"needs additional confirmation"

XRaySpeX — Fri, 27 Sep 2024 21:20:01 GMT

Text STOP PACK to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack choose to pay for it by direct card payment with your new card.