topic Re: Add ons in Pay as you go

Add ons

valerie13 — Wed, 25 Sep 2024 17:35:14 GMT

Where have the add ons gone, unable to access.

Re: Add ons

Michael_D — Thu, 26 Sep 2024 09:10:52 GMT

Hi @valerie13

Thanks for coming to the community.

Which add-ons are you trying to view?

Do you have a pay monthly contract or pay as you go SIM with EE?

Michael

Re: Add ons

valerie13 — Thu, 26 Sep 2024 09:36:44 GMT

I have pay as you go & I occasionally want data add on to use when not on wi fi

Re: Add ons

Michael_D — Thu, 26 Sep 2024 09:45:04 GMT

Thanks @valerie13.

Do you have access to the EE app or your online account to be able to purchase an add-on from there?

Michael

Re: Add ons

valerie13 — Thu, 26 Sep 2024 09:49:05 GMT

Yes

Re: Add ons

Michael_D — Thu, 26 Sep 2024 09:51:20 GMT

What happens if you try to purchase an add-on from the app or website? @valerie13

Michael

Re: Add ons

valerie13 — Thu, 26 Sep 2024 09:55:09 GMT

The donot appear only packs

Re: Add ons

Michael_D — Thu, 26 Sep 2024 10:11:55 GMT

You can also purchase one through our Add-on page when connected to mobile network rather than WiFi, or by texting ADD to 150.

Does that work for you?

Michael

Re: Add ons

valerie13 — Thu, 26 Sep 2024 10:40:20 GMT

Thank you Michael for your help. I will try this and let you know if it worked. I wish the app explained this instead of just taking the facility off their site.

Re: Add ons

XRaySpeX — Fri, 27 Sep 2024 11:41:55 GMT

@valerie13 : Text ADD DATA to 150 & choose.

Re: Add ons

354- — Sat, 28 Sep 2024 11:53:17 GMT

Seems to be available again!

Re: Add ons

354- — Sun, 29 Sep 2024 20:21:34 GMT

unavailable again.

Re: Add ons

Leanne_T — Mon, 30 Sep 2024 10:16:41 GMT

Hi @354-

Thanks for coming back to the community 🙂

Can you access your add-ons today?

Leanne.

Re: Add ons

354- — Mon, 30 Sep 2024 16:14:36 GMT

Hi @Leanne_T ,

Not today, it has remained the same today(back to the generic, 'we are working on a fix' holding page); both in EE app and web, "

Addons purchase Error

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

There was a small glimpse of the add-ons displaying on Sat.; both in EE app and web!