topic cannot buy packs with credit tried all the methods in Pay as you go

cannot buy packs with credit tried all the methods

Amy885 — Thu, 26 Sep 2024 12:51:30 GMT

I have tried all the suggestions for messaging 150 on the app and the website i get errors and cannot buy a pack with my credit resorted to spending £20 for 10GB which is an appalling value. how do we resolve this?

Re: cannot buy packs with credit tried all the methods

Alex_H — Thu, 26 Sep 2024 17:38:28 GMT

Hi @Amy885,

I am sorry to hear you are having an issue with buying a pack. If I understand you do have your EE online account setup and had the options showing to buy a pack there but were getting errors when doing so?

And you also had errors when trying to text PACK10 to 150 for example to buy a pack that way?

It would be best to give us a call on 150 so one of our of pay as you go guides can take a look over your account to see what is preventing you adding a pack.

Alex

Re: cannot buy packs with credit tried all the methods

XRaySpeX — Thu, 26 Sep 2024 18:43:14 GMT

@Amy885 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: cannot buy packs with credit tried all the methods

Amy885 — Thu, 26 Sep 2024 19:37:50 GMT

Your current balance as of today 13:49 is £27.60. You have 10.0GB remaining until 26/10/2024 for your 10GB Add-on (30 day). Your last top up was £15.00 on 26/08/2024 at 11:25. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: cannot buy packs with credit tried all the methods

XRaySpeX — Thu, 26 Sep 2024 19:45:13 GMT

Can you try texting ALL PACKS to 150 & choosing 1?

Re: cannot buy packs with credit tried all the methods

Amy885 — Thu, 26 Sep 2024 20:02:50 GMT

Tried says not eligible
Thanks for reply