topic Re: Can't top my account in Pay as you go

Can't top my account

Asror5000 — Thu, 26 Sep 2024 15:00:59 GMT

Hi everyone ! Does anybody know why I can't top up my account as it says like ...additional payer authentication required to complete your payment and it does not give any option

Re: Can't top my account

Northerner — Thu, 26 Sep 2024 16:07:16 GMT

Hi @Asror5000

Try the process in landscape mode.

Sometimes the button isn't visible but you can scroll on in landscape.

Other ways to top up can be found here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

Thanks

Re: Can't top my account

Asror5000 — Thu, 26 Sep 2024 17:31:50 GMT

Thank you so much! 🙏

Sent from my iPhone

Re: Can't top my account

XRaySpeX — Thu, 26 Sep 2024 18:32:58 GMT

@Asror5000 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.