topic Re: EE - packs in Pay as you go

EE - packs

KamilR — Tue, 24 Sep 2024 07:53:06 GMT

Hello,

I tried to buy a new pack10, but it's not working.

I dont really often tup up or change anything in my UK number but I struggle to do it.

Can you please support? I can provide my phone number.

Re: EE - packs

KamilR — Tue, 24 Sep 2024 09:27:32 GMT

Anyone from customer service / technical support @EE @eeuk ?

Re: EE - packs

Michael_D — Tue, 24 Sep 2024 11:46:20 GMT

Hi @KamilR

Thanks for coming to the community.

Do you know how long it has been since the SIM has last been used? Is it showing signal when the SIM is placed in a phone?

Michael

Re: EE - packs

XRaySpeX — Tue, 24 Sep 2024 18:15:00 GMT

@KamilR wrote:

I dont really often tup up

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.