topic Re: mobile phone unusable in Pay as you go

mobile phone unusable

Cassieamber1 — Mon, 23 Sep 2024 09:44:32 GMT

When i try to text or call, i get a message that i have not got enough credit (paygo) yet i have over £20 in my account!

Trying to get in touch with ee is hopeless, gonna go somewhere else I think!.

Re: mobile phone unusable

Michael_D — Mon, 23 Sep 2024 11:56:13 GMT

Hi @Cassieamber1

Thanks for the community.

I understand your frustration at not being able to call or text, especially when we rely on our phones so much now.

If you text AL to 150 from the phone, what is the message that you get back?

Michael

Re: mobile phone unusable

XRaySpeX — Mon, 23 Sep 2024 23:17:27 GMT

Are you phoning or texting a UK no.?

Re: mobile phone unusable

Cassieamber1 — Tue, 24 Sep 2024 09:27:55 GMT

Thanks for your help Michael. I think my phone has gone into hibernation for lack of use,

Re: mobile phone unusable

Cassieamber1 — Tue, 24 Sep 2024 09:29:08 GMT

Both UK. Thanks for your interest.

Re: mobile phone unusable

Michael_D — Tue, 24 Sep 2024 11:23:05 GMT

Does the phone show it has signal @Cassieamber1?

Do you remember when it was last used?

Michael

Re: mobile phone unusable

XRaySpeX — Tue, 24 Sep 2024 11:42:51 GMT

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: mobile phone unusable

Cassieamber1 — Wed, 25 Sep 2024 09:04:16 GMT

Thanks to all of you who replied to my post.

After finally getting an answer to my phone call, it was discovered that my

phone had been in hibernation. Being not used very much.

Re: mobile phone unusable

XRaySpeX — Wed, 25 Sep 2024 09:28:16 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.