topic Re: Re: Discovery+ (TNT Sports) activation issue on the EE app in Pay as you go

Re: Discovery+ (TNT Sports) activation issue on the EE app

Adnanasghar1548 — Sun, 22 Sep 2024 16:13:54 GMT

Hi Nick, I'm Adnan is here and I'm New on EE sim. I was try to make package on my sim but by mistake I ordered £10 package sim. Now I just want to say that I have the EE number. Kindly adjust my amount on that sim. Thank you

Sim order reference number is ********

Re: Re: Discovery+ (TNT Sports) activation issue on the EE app

Adnanasghar1548 — Sun, 22 Sep 2024 16:13:09 GMT

My Old sim number is *******

Mod edit: [please don't post personal information on the community].

Re: Re: Discovery+ (TNT Sports) activation issue on the EE app

Katie_B — Sun, 22 Sep 2024 16:16:31 GMT

Hi @Adnanasghar1548.

Welcome to the EE Community.

So I can help further, please could you confirm the following.

Have you placed an order for a new SIM rather than topping up an existing SIM?

Speak soon,

Katie

Re: Re: Discovery+ (TNT Sports) activation issue on the EE app

Adnanasghar1548 — Sun, 22 Sep 2024 16:40:40 GMT

No I have already purchased the sim and topping up both. Now I just want to refund my money and cancel the order.

Re: Re: Discovery+ (TNT Sports) activation issue on the EE app

Katie_B — Sun, 22 Sep 2024 16:53:09 GMT

Thanks so much for confirming @Adnanasghar1548.

If you do not wish to proceed with your order please get in touch with our customer care team.

We do not have the ability to cancel orders here on the EE Community.

Katie 🙂