topic Re: No add ons showing in Pay as you go

No add ons showing

Nevis88 — Wed, 18 Sep 2024 16:53:26 GMT

Ive got a PAYG Sim, which I have topped up. I dont want a recurring “subscription pack” but just an add on data deal.

However no add ons appear for selection in my app. This has been happening for ages.

Re: No add ons showing

XRaySpeX — Wed, 18 Sep 2024 17:43:41 GMT

@Nevis88 : Try texting ADD DATA to 150.

Re: No add ons showing

Nevis88 — Tue, 05 Nov 2024 11:49:58 GMT

I am having the same problem.

My account is in credit, but despite using the short codes ie " 200 TEXTS WEEK" all it does is invite me to buy a Pack on subscription. This has been going on for some time now and I suspect that EE is trying to move PAYG phone users to the Pack subscriptions rather than the add ons.

Re: No add ons showing

XRaySpeX — Tue, 05 Nov 2024 12:00:11 GMT

@Nevis88 : Try texting ADD TEXTS to 150 & then select what you want.

Re: No add ons showing

Nevis88 — Tue, 05 Nov 2024 12:28:33 GMT

>> Try texting ADD TEXTS to 150 & then select what you want.<<

If I do that, it texts back with the different options @ £1, £3 and £5. If I then, as instructed, text "200 TEXTS WEEK" it comes back with a text with details of Balance,Roaming and Packs.

In short, anyway I try, it seems to not be possible to order texts as an add on.

I called the helpline - their systems are down so can't access my account - how is this possible with a company like EE ?

Re: No add ons showing

Peter_W — Tue, 05 Nov 2024 15:42:09 GMT

Good afternoon @Nevis88, I'm disappointed to hear you've been having some trouble getting in touch with our team today.

I'd definitely recommend giving this another try when you get a chance, and they'll be able to get this all checked out.

Peter