topic Re: Disconnection because of no chargeable call/text in Pay as you go

Disconnection because of no chargeable call/text

alotfiorimi198 — Mon, 16 Sep 2024 08:31:57 GMT

About three weeks ago (Friday, 23 Aug), I received a text from -EE- which said I hadn't made a chargeable call/text from my mobile for six months.

It's true because I'm based in Iran, and I can't make or receive any calls on my EE line. Even though I can't send text messages, I can only receive text messages.

Roaming doesn't work in the Middle East because I used this EE SIM when I was in Iraq, and it didn't work either. There isn't any chat service, and I can't call 150 or any phone/mobile numbers overseas. But I seriously need this SIM to keep alive my credentials in the UK, like my address or my bank account.

Please someone EE staff help me to avoid disconnection from EE network.

Re: Disconnection because of no chargeable call/text

bristolian — Mon, 16 Sep 2024 08:33:34 GMT

@alotfiorimi198 wrote:

About three weeks ago (Friday, 23 Aug), I received a text from -EE- which said I hadn't made a chargeable call/text from my mobile for six months. Please someone EE staff help me to avoid disconnection from EE network.

You will need to contact EE CS by phone to request your line is reactivated.

You can contact on +44 7953 966150 from any working phone, or +44 800 9566000 using a web-calling app such as Skype.

Re: Disconnection because of no chargeable call/text

XRaySpeX — Mon, 16 Sep 2024 09:23:22 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.