topic Re: Can't get pay as you go pack in Pay as you go

Can't get pay as you go pack

JayS69 — Sat, 14 Sep 2024 10:19:06 GMT

I'm logged in into my EE account. I've successfully topped up my account. I have enough funds to get £10 pay as you go subscription pack but everytime I do it I get a payment error, screenshot below. I tried 3 different cards, all have enough funds. What's the problem?

Re: Can't get pay as you go pack

XRaySpeX — Sat, 14 Sep 2024 11:23:10 GMT

@JayS69 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Can't get pay as you go pack

JayS69 — Sat, 14 Sep 2024 12:30:45 GMT

Thanks but I don't need to top up my account again, Ive got enough funs on my account. Just can't get a subscription pack

Re: Can't get pay as you go pack

XRaySpeX — Sat, 14 Sep 2024 12:42:58 GMT

Oh, your OP shows a Payment Error not a Buying Pack Error.

What happens when you text PACK10 to 150?

Re: Can't get pay as you go pack

JayS69 — Sat, 14 Sep 2024 13:26:11 GMT

I can't text or call 😞

Re: Can't get pay as you go pack

Katie_B — Sat, 14 Sep 2024 13:38:24 GMT

Hi @JayS69.

Texting 150 is a free service.

Do you see an error when texting PACK10 to 150?

Katie

Re: Can't get pay as you go pack

JayS69 — Sat, 14 Sep 2024 13:47:39 GMT

Thank you for your help but I can't even text 150

Re: Can't get pay as you go pack

Katie_B — Sat, 14 Sep 2024 13:50:24 GMT

Thanks for trying @JayS69.

When was the last time you used your SIM for any chargeable action?

Katie

Re: Can't get pay as you go pack

JayS69 — Sat, 14 Sep 2024 13:54:19 GMT

I haven't really used it in last 12 months, only received couple of texts. Ive been told, I have to top up my account every 6 months to keep the number so I did

Re: Can't get pay as you go pack

XRaySpeX — Sat, 14 Sep 2024 14:09:33 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 179 days (~6 months) of non-chargeable use. You then have a further 90 days (~3 months) period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Can't get pay as you go pack

JayS69 — Sat, 14 Sep 2024 14:01:34 GMT

Apart of topping up my account every 6 months, I haven't done any other chargeable actions on my account in the past 12 months.

So does it mean I've lost my number? When I log in to my account, I can see my number and I can see my £10 credit

Re: Can't get pay as you go pack

XRaySpeX — Sat, 14 Sep 2024 14:10:27 GMT

Looks like it! Maybe your top-up just missed its deadline if you left it to the last moment.

You could try calling CS to see if it can be reactivated.