topic Re: Buy pay as u go but still don’t have top up in Pay as you go

Buy pay as u go but still don’t have top up

dawidhanc — Fri, 13 Sep 2024 15:04:48 GMT

I buy last week new sim pay as u go with £10 top up. I put this sim cart to phone 4 days ago and still it’s not top up. I can just pick up calls.

Re: Buy pay as u go but still don’t have top up

XRaySpeX — Fri, 13 Sep 2024 17:06:07 GMT

Did you pay £10 for this SIM?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Buy pay as u go but still don’t have top up

dawidhanc — Fri, 13 Sep 2024 18:04:03 GMT

Yes I pay for this.

Re: Buy pay as u go but still don’t have top up

XRaySpeX — Fri, 13 Sep 2024 18:36:54 GMT

What's it say on the Top-up Leaflet?

Re: Buy pay as u go but still don’t have top up

dawidhanc — Fri, 13 Sep 2024 18:40:17 GMT

To wait for top up. But up to two days.

Re: Buy pay as u go but still don’t have top up

Peter_W — Sat, 14 Sep 2024 08:01:14 GMT

Thanks for sharing that @dawidhanc.

I can see you mentioned that you first popped your SIM in 4 days ago.

Did you immediately try a call or text when trying this, or was the first time you tried this the message @XRaySpeX recommended you try?

Peter

Re: Buy pay as u go but still don’t have top up

dawidhanc — Sat, 14 Sep 2024 08:55:57 GMT

First I try to call on my another number then I wait two days and then check status sending AL to 150

Re: Buy pay as u go but still don’t have top up

Peter_W — Sat, 14 Sep 2024 09:04:33 GMT

Thanks @dawidhanc, that should definitely be active by now in that case.

So we can check on what's showing at our end, I'd recommend giving our customer care team a call.
They'll be able to get your account details brought up and make sure we get you up and running with your credit 😊

Peter