topic Re: Topped up phone - Pack not auto renewed. Help in Pay as you go

Topped up phone - Pack not auto renewed. Help

MrRe — Fri, 13 Sep 2024 15:20:47 GMT

Topped up, pack not auto renewed.

This has happened 4 times now.

Showing I have credit and confirming I have credit with 150.

Had to wait in a cue to access your app for 5 mins and your telephone support never works.

Communication experts? This is ridiculous

Re: Topped up phone - Pack not auto renewed. Help

Schockwave — Fri, 13 Sep 2024 16:35:22 GMT

Hello @MrRe ,

Welcome to the community,

If you have been trying to speak to customer service today, they are probably very busy due to new IPhone and IWatch and customers pre-ordering, this seems to be happening with 02 as well, as I have read in another thread.

It worked for me on Wednesday, hardly waited at all. Did you try pressing 1 and then 2 to speak to a customer?

Re: Topped up phone - Pack not auto renewed. Help

XRaySpeX — Fri, 13 Sep 2024 17:03:40 GMT

@MrRe : Which pack do you have?

What does texting AL to 150 from your no. fully report verbatim (it is free)?