topic Re: New Customer, £15 pack not working. in Pay as you go

New Customer, £15 pack not working.

Lackadysium — Fri, 13 Sep 2024 11:14:05 GMT

I've only just switched over to EE, I went with the £15 pack of 25GB data and unlimited calls and texts. When I checked my pack it said "waiting" and I realised I needed to text NOW to 150 to activate. I have done that, and they responded telling me I don't currently have a pack. But I can clearly see the pack on my account.

How do I resolve this as I need to be able to make phone calls to healthcare professionals ASAP

Re: New Customer, £15 pack not working.

XRaySpeX — Fri, 13 Sep 2024 12:38:17 GMT

@Lackadysium : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: New Customer, £15 pack not working.

Lackadysium — Fri, 13 Sep 2024 12:40:23 GMT

Re: New Customer, £15 pack not working.

XRaySpeX — Fri, 13 Sep 2024 12:43:28 GMT

Where & when did you buy this SIM? How much did you pay for it?

Re: New Customer, £15 pack not working.

Lackadysium — Fri, 13 Sep 2024 12:49:11 GMT

I purchased it from EE's website, this is the order confirmation email. It didn't cost anything and for some reason says 50GB?

And this is my account with the 25GB pack that says 'waiting'

I'm pretty confused to be honest

Re: New Customer, £15 pack not working.

XRaySpeX — Fri, 13 Sep 2024 13:02:06 GMT

@Lackadysium wrote:

It didn't cost anything

Ah, you got a free PAYG SIM that was primed with a £15 pack ready to be bought once you top-up at least £15. That's why it's Waiting. You need to top-up.

You don't something for nothing from EE!

Re: New Customer, £15 pack not working.

XRaySpeX — Fri, 13 Sep 2024 13:51:09 GMT

Your image was not approved for display on this public site as it showed your phone no. for the world see & spam.