topic Re: order number in Pay as you go

order number

jwwong2812 — Thu, 12 Sep 2024 21:06:33 GMT

i got a sim on 10 Sept., and the 10 GPB aleady charged. When can Ｉgot the top up value? The leaflet stated that my 10 GBP top up will be added to my account within two days.

[mod edit: please do not post personal information on the public board. Thanks!]

Re: order number

XRaySpeX — Thu, 12 Sep 2024 20:57:56 GMT

@jwwong2812 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: order number

jwwong2812 — Thu, 12 Sep 2024 21:04:13 GMT

150 reply

your current balance as of today 12:04 is 0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

Re: order number

XRaySpeX — Thu, 12 Sep 2024 21:21:45 GMT

I should give it until tomorrow & check AL again.

Are you in UK? It's not 12:04 here yet for 2 hours.

Re: order number

jwwong2812 — Thu, 12 Sep 2024 21:20:45 GMT

Sorry, do you mean the SIM can be used by tomorrow?

Re: order number

XRaySpeX — Thu, 12 Sep 2024 21:25:34 GMT

No, I mean to 1st check as I said.

Re: order number

jwwong2812 — Thu, 12 Sep 2024 21:30:25 GMT

Can I have an exact date, when can I use the number please ?

Re: order number

XRaySpeX — Thu, 12 Sep 2024 22:59:25 GMT

No, I wouldn't know. You'll just have to suck it & see.

Re: order number

Michael_D — Fri, 13 Sep 2024 11:52:25 GMT

Hi @jwwong2812.

Welcome to the community.

Are you able to use the SIM today?

When you purchased the SIM was it to get the £10 pack to give you minutes, texts and data to use?

Michael

Re: order number

jwwong2812 — Fri, 13 Sep 2024 18:25:18 GMT

Hi here is my case

Order number: ************

I bought a plan on 5 Sept 2024, and got email confirmation on the same day, the money is charged to our bank account also on 5 Sept 2024. And I received the SIM card through the post on 10 Sept. 2024. But I still not able to use the SIM.

From the email order confirmation, the plan is 20GB SIM plan.

I could send the document ( email confirmation, the delivery note ) to you for your checking if need, just let me know where/ email address I should send it.

Re: order number

Katie_B — Sat, 14 Sep 2024 08:42:35 GMT

Hi @jwwong2812.

Thanks for getting back to us.

If you text AL to 150 again today what reports back?

Are you in the UK connecting to the EE home network?

Katie

Re: order number

jwwong2812 — Sat, 14 Sep 2024 11:14:04 GMT

AL to 150 reply

your current balance as of today 12:12 is GBP0.00. for more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

I am in UK. I am not using EE home broadband network .

Re: order number

Katie_B — Sat, 14 Sep 2024 11:17:06 GMT

Thanks for confirming @jwwong2812.

If your SIM has not activated please give us a call from any landline or provider on 0800 956 6000.

Katie