How to reactivate a deactivated PAYG account

funky_pill — Thu, 12 Sep 2024 13:56:23 GMT

Hi,

I was hoping that somebody here would be able to help me. I'm asking this on my father's behalf, who had a PAYG account with EE however he's evidently not used it in a while (due to not keeping it topped up) and the number has become deactivated. Is there any way to reactivate the account so he can keep the same number and make calls/receive calls again? Any help you're able to give me regarding this would be much appreciated. Thanks very much.

Re: How to reactivate a deactivated PAYG account

Ali_A — Thu, 12 Sep 2024 16:26:03 GMT

Hi @funky_pill

Welcome to the EE Community.

When a PayG SIM hasn't been used your phone for any chargeable activity for 179 days then the account will go into hibernation and any credit will be removed.
After a further 90 days the service will be permanently cancelled and cannot be reactivated.

You can find out more on our Pay as you Go hibernation page

If you're father is still within the 90 days hibernation stage, please call customer service on 07953966150 where a guide will be able to check and reconnect. Contact Us

Ali

topic How to reactivate a deactivated PAYG account in Pay as you go

How to reactivate a deactivated PAYG account

Re: How to reactivate a deactivated PAYG account