topic Re: New Pay as you Go sim in Pay as you go

New Pay as you Go sim

SmurfyEE — Mon, 09 Sep 2024 09:47:07 GMT

Good morning everyone, first time I have done this.

I have 3 current number/lines on my account that are on a monthly plan but I have just ordered a new Pay as you go sim (subscription) and I wondered if I can add this to my app/website account? If so do you know how I do this but also it mentions a 10% discount if it is a subscription and I have a registered card on the account which I do will I receive the discount?

Sorry to ask so many questions

Regards

SmurfyEE

Re: New Pay as you Go sim

Schockwave — Mon, 09 Sep 2024 10:33:57 GMT

Hello @SmurfyEE ,

Welcome to the community,

No, unfortunately you cannot mix pay as you go with monthly contract, they have to be separate. There are no discounts with pay as you go.

Re: New Pay as you Go sim

SmurfyEE — Mon, 09 Sep 2024 11:59:38 GMT

Many thanks for your help

Regards

Re: New Pay as you Go sim

Schockwave — Mon, 09 Sep 2024 12:00:56 GMT

@SmurfyEE , you are welcome, glad I could help, thank you for coming back.

Re: New Pay as you Go sim

XRaySpeX — Mon, 09 Sep 2024 18:09:31 GMT

@SmurfyEE : There is a 10% discount on PAYG if you pay for your packs by Direct Card Payment instead of just topping-up manually.

Re: New Pay as you Go sim

SmurfyEE — Tue, 10 Sep 2024 19:02:02 GMT

Hi, I have another issue. I bought 2 monthly contract sims as well as thenpay as you go. I have just ported my number over from Vodafone and it went over today. But now I have 5g but nothing loads, not apps or websites.

All worked well yesterday on the temporary number but now nothing.

Any ideas?

Re: New Pay as you Go sim

SmurfyEE — Tue, 10 Sep 2024 19:02:59 GMT

All worked well yesterday on the temporary number but now nothing.

Any ideas?

Re: New Pay as you Go sim

Alex_H — Wed, 11 Sep 2024 08:42:56 GMT

Hi @SmurfyEE,

Thanks for visiting the EE Community 🙂

Are you able to call and text from the SIM fine, its only data that is effected? What type of phone is it you are using?

Alex

Re: New Pay as you Go sim

SmurfyEE — Wed, 11 Sep 2024 08:58:54 GMT

Hi, yes calls and texts work fine just data. I have a samsung s23.

I have been talking to Eae technical and they know there is a problem on
there system for people new or gifting data but we're unsure if it affected
ported numbers.

Cheers

Re: New Pay as you Go sim

Alex_H — Wed, 11 Sep 2024 10:55:02 GMT

@SmurfyEE Thanks for confirming that information, did they run through any diagnostic steps with you when you called, just in case it was separate from the issue they advised you of?

Had you tried to reset your network settings for example in Settings> General Management> Reset> Reset mobile network settings

Alex

Re: New Pay as you Go sim

SmurfyEE — Wed, 11 Sep 2024 10:58:41 GMT

Hi Alex

Yes we reset the networks, tried the sim on another phone etc. Just have to wait I suppose. If it lasts 3 more days might ask to be released as it does not work and only started the contracts on Sunday? Maybe 3 will be better?