topic Re: PAYG cancellation during cooling off period in Pay as you go

PAYG cancellation during cooling off period

nquk — Tue, 10 Sep 2024 11:07:55 GMT

Hi guys, I have just called EE to cancel my PAYG within the 14-day cooling period. Guess what - the number is deactivated immediately during the call and it just got cut lol I wonder if I need to call again to arrange refund of the rest of the service.

I tried calling again on another non EE mobile but it just got cut randomly (tried few times) while waiting to speak to someone.

Re: PAYG cancellation during cooling off period

XRaySpeX — Tue, 10 Sep 2024 11:30:54 GMT

Do you mean that the no. is now deactivated & you can no longer use it or just that the call was cut off?

Did you spend any of the initial credit. like for buying a pack or making calls? If it was unspent you should get it back.

Re: PAYG cancellation during cooling off period

nquk — Tue, 10 Sep 2024 14:48:34 GMT

Both the call and the number are cut and I can't reach EE again using another number.

I bought the Unlimited data package but like you mentioned they should refund my unused period. But hopefully can get someone from EE to confirm.

Re: PAYG cancellation during cooling off period

XRaySpeX — Tue, 10 Sep 2024 16:57:16 GMT

Not when you bought something with your credit.