topic Re: The payment was not successful but transaction done twice. in Pay as you go

The payment was not successful but transaction done twice.

C_LHI — Sun, 08 Sep 2024 20:55:37 GMT

I made a top up by EE Apps but told the payment was not successful. Please try again.

I tried twice to go my top up.

My card centre alert me EE.CO.UK made twice online transaction using my card,

I went to EE shop trying to solve the question why online transaction done twice. The reply was don't worry and you can try to ring 150 tomorrow and free to make your enquiry.

I am the first time live in UK

Re: The payment was not successful but transaction done twice.

XRaySpeX — Sun, 08 Sep 2024 23:15:11 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: The payment was not successful but transaction done twice.

Rach_H — Mon, 09 Sep 2024 12:26:31 GMT

Hi @C_LHI,

Welcome to the Community!

We don't want you to be left worrying about any payments made to us, so I'd love to take a look into this. Can I just check if the payments are showing as having left your bank account, or if these are pending?

Rach

Re: The payment was not successful but transaction done twice.

C_LHI — Mon, 09 Sep 2024 12:50:57 GMT

I made my twice transaction on 8/9/2024 at Hong Kong Time 03:51 & 03:59 respectively.

Please find as per attached for your reference and look into the matters.

Thanks for taking your time.

LHI

Re: The payment was not successful but transaction done twice.

C_LHI — Mon, 09 Sep 2024 14:34:23 GMT

Hi Rach,

Thank you for looking into this matter, I am looking forward the solution soon.

Thanks for taking your time

Regard

LHI

Re: The payment was not successful but transaction done twice.

Rach_H — Mon, 09 Sep 2024 14:36:02 GMT

Thanks for getting back to me @C_LHI.

If the payment is showing as having left your bank account then you would need to speak with our team to get this located, so I'd recommend giving them a call, and they will be happy to help.

rach

Re: The payment was not successful but transaction done twice.

C_LHI — Mon, 09 Sep 2024 14:55:57 GMT

Hi Rach,

I tried to call on last Sunday but I could find the right way to go.

All should be AI or not human respond. Furthermore, it is difficult for me to speak and listening as well.

Regards

LHI

Re: The payment was not successful but transaction done twice.

Rach_H — Mon, 09 Sep 2024 15:08:05 GMT

I appreciate that this isn't ideal @C_LHI, however, we do not have account access here on the Community, so we wouldn't be able to look further into this for you.

Are you able to visit your local store instead, so they can contact the team on your behalf?

Rach

Re: The payment was not successful but transaction done twice.

C_LHI — Mon, 09 Sep 2024 15:18:36 GMT

Hi Rach,

I had visited local store last Sunday.

Previous enquiry had revealed.

I went to EE shop trying to solve the question why online transaction done twice. The reply was don't worry and you can try to ring 150 tomorrow and free to make your enquiry.

Regards

LHI