topic Re: Pay as you go new sim in Pay as you go

Pay as you go new sim

TonyChan2 — Sat, 07 Sep 2024 15:10:07 GMT

I bought a £10 pay-as-you-go subscription and inserted the sim into my phone. My balance is £0, and I can’t make any calls. I already paid £10 when I bought the SIM card. Could you tell me what the reason is?

Re: Pay as you go new sim

Northerner — Sat, 07 Sep 2024 15:13:51 GMT

Hi @TonyChan2

Are you in the UK.

Can you text BA to 150, what does it say.

Thanks

Re: Pay as you go new sim

TonyChan2 — Sat, 07 Sep 2024 16:11:14 GMT

Hi. Yes. I’m in UK.

After text to 150. The replied message is

<Your current balance as of today 17:07 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices>

Re: Pay as you go new sim

XRaySpeX — Sat, 07 Sep 2024 19:18:12 GMT

When did you buy this PAYG SIM? It might take 2 days for your pack to appear.

Re: Pay as you go new sim

TonyChan2 — Sat, 07 Sep 2024 22:34:46 GMT

Hi.

I received the SIM card two days ago, but I still can’t make calls or use data at the moment.

Re: Pay as you go new sim

Ali_A — Sun, 08 Sep 2024 11:56:37 GMT

@TonyChan2
Please call our Customer Care team on 08009566000 from any other phone. A guide will check why your pack has not yet activated and correct this for you.

Ali