topic Re: Pay as you go pack in Pay as you go

Pay as you go pack

Joshbridgewood — Fri, 06 Sep 2024 15:42:50 GMT

I brought a £10 pay as you go pack sim card just arrived. Still says 0 gb 0 texts and 0 minutes. Anyone know what is happening??

Re: Pay as you go pack

Joshbridgewood — Fri, 06 Sep 2024 15:57:28 GMT

I'm having the same issue pal. Did you sor yours out?

Re: Pay as you go pack

leeannison — Fri, 06 Sep 2024 16:09:36 GMT

Unfortunately not, no idea how to contact customer services, it's just a voice recording.

Re: Pay as you go pack

XRaySpeX — Fri, 06 Sep 2024 16:25:21 GMT

@Joshbridgewood : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Pay as you go pack

Joshbridgewood — Fri, 06 Sep 2024 16:36:09 GMT

Yes I have done AL to 150. But still says 0.00

Re: Pay as you go pack

Joshbridgewood — Fri, 06 Sep 2024 16:38:00 GMT

How long have you had your sim card for?

Re: Pay as you go pack

XRaySpeX — Fri, 06 Sep 2024 16:49:12 GMT

But what else does it say?

Re: Pay as you go pack

Joshbridgewood — Fri, 06 Sep 2024 16:56:33 GMT

Nothing working

Re: Pay as you go pack

Joshbridgewood — Fri, 06 Sep 2024 17:28:49 GMT

Can someone from ee please private message me. My £10 pack 20gb 500 minutes and unlimited texts isn't coming through been 2 days now. You taken the money out of my bank account.

Re: Pay as you go pack

XRaySpeX — Fri, 06 Sep 2024 19:08:53 GMT

Posted in open:

@Joshbridgewood wrote:

Hi mate. Thanks for replies. Do you have any idea what is going on???

No, that's why I'm asking you Qs to find out but you aren't answering them fully.

Re: Pay as you go pack

leeannison — Fri, 06 Sep 2024 19:32:36 GMT

Texting AL to 150 returns the following...

Your current balance as of today 20:29 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For more info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Pay as you go pack

leeannison — Fri, 06 Sep 2024 19:38:29 GMT

I ordered my SIM card on Monday 2nd Sept, and it arrived yesterday 5th Sept.

Still no £10 credit or bundle added. Shows '0B data' and '£0.00 credit" in the EE app.

Just on a side note, I also did request to keep my previous mobile number from O2 using a PAC code. I still have a brand new number which has not yet changed.

Re: Pay as you go pack

Lesley_W — Sat, 07 Sep 2024 13:31:09 GMT

Hi @Joshbridgewood

Welcome to our community.

I'm sorry but no one here has access to your account as it's a public forum. Have you been able to access you online account at all?

Lesley