topic Re: Facing Issue in Pay as you go

Facing Issue

Abdullah0355 — Thu, 05 Sep 2024 04:45:44 GMT

I recharged my sim but was unable to activate the package. Also I'm unable to make call

Re: Facing Issue

XRaySpeX — Thu, 05 Sep 2024 04:48:58 GMT

What does texting AL to 150 respond?

Re: Facing Issue

Abdullah0355 — Thu, 05 Sep 2024 05:09:54 GMT

Not going

Re: Facing Issue

XRaySpeX — Thu, 05 Sep 2024 05:41:33 GMT

Where are you?

Re: Facing Issue

Abdullah0355 — Thu, 05 Sep 2024 06:16:54 GMT

Pakistan

Re: Facing Issue

Northerner — Thu, 05 Sep 2024 09:44:49 GMT

Hi @Abdullah0355

Was the SIM activated in the UK, was it used in the UK.

When did you last make a chargeable call or text.

Thanks

Re: Facing Issue

Abdullah0355 — Thu, 05 Sep 2024 10:12:47 GMT

I just made 2 months back

Re: Facing Issue

Ali_A — Thu, 05 Sep 2024 14:25:55 GMT

Thanks for joining us on Community @Abdullah0355

Did you use your SIM in UK before going to Pakistan?

Do you have any signal showing on your phone at all?

You can check the costs for using SIM in Pakistan on our Roaming Page

Ali

Re: Facing Issue

Abdullah0355 — Thu, 05 Sep 2024 18:02:35 GMT

Sir signals are showing but it's not working 😢

Re: Facing Issue

Christopher_G — Fri, 06 Sep 2024 16:16:40 GMT

Hi @Abdullah0355

If your SIM card was not used to make a call or send a text message whilst you were in the UK before going abroad, it will not be activated for international roaming until you return to the UK and do that.

Chris

Re: Facing Issue

XRaySpeX — Fri, 06 Sep 2024 16:19:00 GMT

Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.