topic Re: Unable to buy pack in Pay as you go

Unable to buy pack

Theflowhma9 — Wed, 04 Sep 2024 15:14:42 GMT

I tried everything . I just want to by a pack using my topup . I've tried the website but nothing works

Mod - Post edited to add title

Re: Unable to buy pack

Katie_B — Wed, 04 Sep 2024 07:23:07 GMT

Hello @Theflowhma9.

Welcome to the EE Community.

Do you see an error when trying to access the EE app?

Katie

Re: Unable to buy pack

XRaySpeX — Wed, 04 Sep 2024 15:11:20 GMT

@Theflowhma9 : Text ALL PACKS to 150 & select one.

Re: Unable to buy pack

Theflowhma9 — Wed, 04 Sep 2024 20:01:33 GMT

I'm trying to install the app after deleting it due to an error while updating it. Last month, I was out of the country. The error message says: 'Can't install EE.'

Re: Unable to buy pack

Katie_B — Thu, 05 Sep 2024 13:39:28 GMT

Thanks for getting back to us @Theflowhma9.

Are you connected to WiFi whilst trying to download the EE app?

Do you have enough storage for the app on your phone?

Katie

Re: Unable to buy pack

Theflowhma9 — Thu, 05 Sep 2024 19:38:31 GMT

Hi Katie,

Yes i have enough storage .

Re: Unable to buy pack

Michael_D — Fri, 06 Sep 2024 13:20:00 GMT

Hi @Theflowhma9.

Which model of phone are you using? Is it on the latest software version?

Michael