topic Wrong in Pay as you go

Wrong

Yusen — Wed, 04 Sep 2024 08:03:22 GMT

I've topped up £20 to my EE for 50GB pack, but I only received 5GB for 30days and £20 are gone

Re: Wrong

Chris_S — Wed, 04 Sep 2024 11:33:23 GMT

Hi @Yusen Thanks for getting in touch with us here at the Community.

I can imagine you'll be concerned that you've not got the amount of data that you were expecting, so I want to make sure we get this looked into as soon as possible for you.

I'd recommend giving our customer service team a call so that they can look into your account.

To speak to them, you'd just need to call 150 from your EE phone

Chris S

Re: Wrong

XRaySpeX — Wed, 04 Sep 2024 15:06:32 GMT

@Yusen : What does texting AL to 150 from your no. fully report verbatim (it is free)?