topic Sim pack not working in Pay as you go

Sim pack not working

Whyaye1234 — Mon, 02 Sep 2024 21:25:57 GMT

so I bought a £10 SIM card from shop which I presume comes with a subscription pack pre loaded. I've created an account etc you can see from the screenshot that it's registered but I still can't make a call, sent a text or use any data. It's been 2 days now. Thought it might take time to update itself but still not able to use. Can anyone please help me

Re: Sim pack not working

XRaySpeX — Mon, 02 Sep 2024 22:41:29 GMT

How much did you pay the shop for it? If you only paid a nominal amount, like 99p, that's just for the shop's privilege in selling it you but you still have to top-up £10 to be able to use it.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Sim pack not working

Whyaye1234 — Tue, 03 Sep 2024 00:23:08 GMT

Hey sorry I should have been clear it cost me £10 for the sim. Unfortunately they didn't sell the 99p ones - which is what I really wanted. I've tried texting these codes and nothing shows up. It shows in my account as u can see

Re: Sim pack not working

Peter_W — Tue, 03 Sep 2024 11:26:18 GMT

Hey there @Whyaye1234

Thanks for reaching out to us here on the Community!

When you tried sending the text like @XRaySpeX mentioned, what happened exactly?

Did this show as having sent but nothing came back, or do you have no service showing to send this full stop?

Peter

Re: Sim pack not working

Whyaye1234 — Wed, 04 Sep 2024 01:35:39 GMT

I ended up giving in and ringing them up today. I don't really understand what the problem was or should I say why it happened but they sorted it out anyway. I think he said he had to credit it with the £10. Thanks for your help anyway though much appreciated