topic Re: I can not buy packs using my top up in Pay as you go

I can not buy packs using my top up

deanyin — Mon, 02 Sep 2024 13:51:05 GMT

I can not buy packs either using top ups or using credit cards and i dont not why.

Re: I can not buy packs using my top up

XRaySpeX — Mon, 02 Sep 2024 14:08:52 GMT

@deanyin : Have you tried buying them from your PAYG by text? Text ALL PACKS to 150 & choose.

Re: I can not buy packs using my top up

deanyin — Mon, 02 Sep 2024 14:10:57 GMT

i can not text to 150 to buy any of the packs.Btw i was abroad and not using the number for months.

Re: I can not buy packs using my top up

XRaySpeX — Mon, 02 Sep 2024 14:13:08 GMT

@deanyin wrote:

i was abroad and not using the number for months.

Ah! Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: I can not buy packs using my top up

deanyin — Mon, 02 Sep 2024 16:15:49 GMT

Hi, I mistouched the solved button, what's the procedure of making it chargeable? Now i have already have enough credit in the acccount.

Re: I can not buy packs using my top up

XRaySpeX — Mon, 02 Sep 2024 16:20:08 GMT

Making what chargeable? If you haven't used it for ages & it's gone into hibernation you need to call CS as I said to get it out. In the meantime your credit cannot be used.

Re: I can not buy packs using my top up

deanyin — Mon, 02 Sep 2024 16:48:13 GMT

Okay, appreciate it. I'll try to make a call.