topic Re: Subscription Invisible in Pay as you go

Subscription Invisible

WASAY — Mon, 02 Sep 2024 12:28:47 GMT

Hello, I paid for a pay as you go subscription for 10 pounds and it didn't seem to get activated so thought it would because of the zero top up balance so I did a top up of 5 and it's still the same.

It says no active package but shows only the top up of 5 pounds. It's happened multiple times and I am thinking to switch now to probably a different provider. It would be great if anyone could let me know why it's like this!

Re: Subscription Invisible

Chris_B — Mon, 02 Sep 2024 12:33:44 GMT

@WASAY have you tried just restarting the device?

Re: Subscription Invisible

XRaySpeX — Mon, 02 Sep 2024 12:35:13 GMT

@WASAY : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Subscription Invisible

WASAY — Mon, 02 Sep 2024 12:38:31 GMT

Yeah that was the first thing i did when it didn't work and when i logged into the app it shows no subscription pack but just the credit top up thats all.

Re: Subscription Invisible

WASAY — Mon, 02 Sep 2024 12:43:08 GMT

I tried that and just got a reply that my last top up is 5 pounds which was done today and nothing else. It doesn't show my 10 pound pay as you go pack. Thanks !

Re: Subscription Invisible

Ali_A — Tue, 03 Sep 2024 08:14:57 GMT

@WASAY Thanks for joining us on Community.

Making a phone call should start the pack that you have activated.

Ali