topic Re: Pay as you go accidental purchase in Pay as you go

Pay as you go accidental purchase

LeonHarris1 — Fri, 30 Aug 2024 19:16:29 GMT

Hiya how do I cancel my pay as you go? I accidentally purchased it, the reference number I was given doesn't work on the website, the EE team I called on the phone can't help, and there isn't a live chat. I Can't find where to cancel it and needs to be cancelled asap

Re: Pay as you go accidental purchase

XRaySpeX — Fri, 30 Aug 2024 19:20:15 GMT

@LeonHarris1 : What are you trying to cancel? The purchase of a new SIM or the purchase of a PAYG pack for your existing SIM?

What reference number are you talking about?

Re: Pay as you go accidental purchase

Schockwave — Sat, 31 Aug 2024 10:41:31 GMT

@LeonHarris1 , there is no live chat for pay as you go. If you need to cancel, then you would have to ring customer service and see if they can do that.