topic Re: My sim card stopped working abroad in Pay as you go

My sim card stopped working abroad

Testme — Sat, 24 Aug 2024 11:03:34 GMT

My sim card was working in Turkey. Now it has stopped.
I am on pay as you go

i created My EE account and tried to register my mobile phone.
I couldnt find the account settings

Re: My sim card stopped working abroad

Testme — Sat, 24 Aug 2024 11:09:11 GMT

I need help urgently. All my affairs are linked to this mobile number. EE decided to block the number.
now I am stuck.

ever customer service failed to help me.... I got the message " sorry can not help you. I only deal with new customers....".

please can someone help....???? Or shall I join vodaphone, O2 or virgin... perhaps there service better

Re: My sim card stopped working abroad

Schockwave — Sat, 24 Aug 2024 13:00:58 GMT

@Testme , did you use the SIM card before going to Turkey, that is to make a chargeable call or text? If not, then you will have to wait until you return to the UK, as it first needs activating here.

If that is not the case and you did use it in the UK, have you tried rebooting your phone, did you receive the welcome message from EE when you landed in Turkey?

You can otherwise contact customer service using something like Skype for free, see my signature.

Re: My sim card stopped working abroad

XRaySpeX — Sun, 25 Aug 2024 01:20:51 GMT

Do you have any PAYG credit left to pay for your usage while roaming outside the EU? Any pack you may have is not valid there.

Re: My sim card stopped working abroad

Testme — Thu, 29 Aug 2024 09:20:33 GMT

I left the UK to Turkey, forgot to activate the roaming. Now I am stuck, unable to make phone calls, unable to send messages and its imposssible to contact 150 or any customer service.

sim card only recieving messages.

my mobile number is registered with my banking and others. Without it I can not do any confirmations or transactions.

my sim card is on "pay as you go"

please help. I do Not want to be stuck in Turkey

thank you

Re: My sim card stopped working abroad

Testme — Thu, 29 Aug 2024 10:09:54 GMT

hello,
Thank you for replying to my message
My sim card is on Pay as you Go.
Network kktcell in turkey not recognising it, all because of EE blocked it.

Currently not working. Need to activate Roaming to be able to communicate with my bank in the UK

As my sim card blocked, I am unable to send messages to 150 or getting help from customers' service

Would be grateful if you could help in sorting this dilama

Thank you

Re: My sim card stopped working abroad

bristolian — Thu, 29 Aug 2024 10:20:20 GMT

As per the reply from 24th August @ 2pm... did you use the SIM card before going to Turkey, that is to make a chargeable call or text? If not, then you will have to wait until you return to the UK, as it first needs activating here.

Re: My sim card stopped working abroad

Testme — Thu, 29 Aug 2024 10:27:54 GMT

Helo Testme
Thank you for trying to help.

I have used the sim card for years. Its pay as you go.
Used it in the UK and abroad many times, No problems.

Never had problem with it. Every now and then, I get reminders to top up and make phone calls / messages (to keep my sim active).

This time,
I in the UK used it as normal, no problem. I even topped up my account Before I travelled.
My only mistake, I travelled without activating the ROAMING.
I get messages from various people, but unable to send back reply messages.
I did Not receive welcome to Turkey message.

MY mobile number in the sim card lacking the international code. I could not edit the number. Denied access/ only admin provider van edit the content of sim card

I would sincerely appreciate it if you could help.

Thank you

Re: My sim card stopped working abroad

Testme — Thu, 29 Aug 2024 10:37:54 GMT

Hello
Yes I did use the sim card abroad and in the UK. Never had problems.
Infact, I have this sim card/ phone number for years.
Its Pay as you go. Kept it active and used it.
I looked at many options, yet No solutions.

Here is what I noticed. The phone number bedded in the sim card is lacking the international country code. KKTcell not recognise my number as a result.
Restrictions to sim card (from provider) preventing me from adding the country code.

I only want to be able to get my EE mobile phone to work as it was, so I can send messages and deal with my finances.

Your kind attention to my request much appreciate it.

Thank you

Re: My sim card stopped working abroad

bristolian — Thu, 29 Aug 2024 11:02:41 GMT

PAYG phones are auto-enabled for roaming on first use in the UK, if you've used it abroad before then roaming is activated.

The SIM doesn't have a phone number embedded in it - all it has is a "SIM number" which will begin with 894412 signifying an EE-UK user. EE then map that "IMSI" to your mobile number within their network.

How exactly have you kept the number active? A lack of chargeable usage for 6months or more, is the next thing to eliminate with PAYG.

Re: My sim card stopped working abroad

Peter_W — Thu, 29 Aug 2024 11:55:35 GMT

Hey there @Testme

Thanks for reaching out to us here on the Community.

Normally roaming should be active by default on pay as you go numbers; did you use this SIM for a call whilst in the UK before you travelled?

Peter

Re: My sim card stopped working abroad

Testme — Thu, 29 Aug 2024 20:01:54 GMT

Hello Peter
Iam truly baffled....
I have this sim card for over 4 years.
I used it in the UK and abroad... Never faced problem / any issue with it, until now.
As I said. It worked fine for both phone calls and messaging.
This time, it stopped, I only receive messages, yet can Not send messages and or replies, nor making phone calls. phone calls disconnected.

I downloaded "sim manager" investigating the sim card. I found out; sim card disconnected, no network connections
On details of sim card, my mobile phone shown without country code. I have tried to edit the phone number, by adding +44 / 0044. Yet wasn't allowed to save the changes.
No joy at all
Thank you for responding to my cry for help...
I will Not give up...

Re: My sim card stopped working abroad

Testme — Thu, 29 Aug 2024 20:18:54 GMT

Hi,
I agree with you,
My pay as you go sim card was working fine for years. I made sure to recharge and use it on regular basis.
When I do not use the line, I get a nudge reminder from EE reminding me to top up my line, and use it, otherwise the line will be disconnected...

My mobile number is listed active for years and I use it for my banking and other things...

As I said to Peter,
I even downloaded "sim manager" app to access sim card content.
Found My mobile number listed without country code. could Not edit the number.
Also, it says No network "disconnected"...

I need desperately resolving this matter... I am now in Turkey and I hate getting stuck

I will Not give up.... And thank you for messaging me...
Someone, somewhere has an answer, and can help...

Thank you again

Re: My sim card stopped working abroad

Leanne_T — Fri, 30 Aug 2024 09:43:37 GMT

Hi @Testme

Thanks for coming back to us.

If you get in touch with our pay as you go team they will certainly get this looked into for you. Our Contact Us page has contact information from abroad.

Thanks.

Leanne.

Re: My sim card stopped working abroad

Testme — Fri, 30 Aug 2024 14:12:35 GMT

Hi Testme
Thank you for your continuous support and attempt to assist me.and I appreciate every effort you are making to resolve the issue relating to my "sim card".
Attempts to contact 150 as suggested on EE web page proved to be not working. My sim card mobile phone Not working.
Also
>From any other phone
07953 966 150 (not possible too)

I am still open for another suggestions...
Wont give up

Thank you again for every effort and attempts you make for me

Re: My sim card stopped working abroad

bristolian — Fri, 30 Aug 2024 14:21:48 GMT

@Testme wrote:

>From any other phone
07953 966 150 (not possible too)

Why is this not possible? That's the best chance you have of speaking to a CS agent.

As mentioned previously, authentication onto mobile networks uses the IMEI/IMSI combination - not a mobile number.

Re: My sim card stopped working abroad

XRaySpeX — Fri, 30 Aug 2024 14:59:29 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: My sim card stopped working abroad

Testme — Fri, 30 Aug 2024 15:03:35 GMT

bristolian,
I do sincerely appreciate your help, and suggestion....
I will try again.
As I mentioned before. I am in Turkey, and the sim card is currently is useless....
But then
I will get someone to help me to get in touch with customer service (P as G) from their Local phone...

Fingers crossed it get sorted