topic Not working in Pay as you go

Not working

MikeyC3 — Thu, 29 Aug 2024 01:00:31 GMT

Had to buy a new SIM card as last payment needed some additional authentication.. although being a customer on the same card for numerous years.. however no help was provided, spent further money on this, inserted and greeted with this message but upon attempting to dial out and text out.. keeps asking me to top up.. Not having a great time at the moment EE.. Please assist.

Re: Not working

Peter_W — Thu, 29 Aug 2024 11:42:02 GMT

Hey there @MikeyC3

Welcome to the EE Community 😊

Let's see if we can get this up and running, can you please try sending a text with AL to 150 and let us know what comes back?

Also where did you purchase this SIM, and did it include a top-up?

Peter

Re: Not working

MikeyC3 — Fri, 30 Aug 2024 09:28:55 GMT

Hi Peter,

I got a reply saying my balance was 0 and I purchased the sim from your app

Re: Not working

Peter_W — Fri, 30 Aug 2024 11:52:07 GMT

Thanks @MikeyC3.

What day did you receive this SIM and connect to the network?

I can see it mentions that i'll be added within 2 days of your account activating, so fingers crossed this should be applied really soon.

Peter

Re: Not working

MikeyC3 — Sat, 31 Aug 2024 20:16:43 GMT

Evening Peter!
hope you’re keeping well!

I’ve had the SIM in my phone for (as it stands) 72 hours, was hoping it would resolve itself by now but alas, to no avail again 😞

Re: Not working

Christopher_G — Sun, 01 Sep 2024 08:03:14 GMT

Sorry to hear that, @MikeyC3

I recommend speaking with our Mobile Care team so they can take a look into this for you.

Hope you get sorted.

Chris