topic Re: EU roaming data add ons in Pay as you go

EU roaming data add ons

Pagw — Wed, 28 Aug 2024 09:31:48 GMT

Hello, I'm traveling to Europe. This page says that there is an add on for 500MB data that can be bought for £3: https://ee.co.uk/help/mobile/roaming/pay-as-you-go-charges-for-roaming-in-the-eu . However, I don't see this as being available for me to buy anywhere. Are there particular steps to find it? The page says this is necessary for people without a subscription pack, and I have a recurring PAYG package. I'm not sure if that counts as a subscription pack, but if so, is this add on not available in that case?

Re: EU roaming data add ons

XRaySpeX — Wed, 28 Aug 2024 09:53:29 GMT

@Pagw : A recurring PAYG package is a recurring PAYG pack. It will contain some data. If you want more that's up to you.

Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

Re: EU roaming data add ons

Pagw — Wed, 28 Aug 2024 13:17:27 GMT

Yes I am trying to buy a data roaming add on.

At that link, I just get error "This site can’t be reached".

Re: EU roaming data add ons

Ali_A — Wed, 28 Aug 2024 15:09:15 GMT

Thanks for joining us on Community @Pagw

You can only buy those roaming add-ons once you have arrive at your international destination.

Are you already abroad or still in the UK?

Ali

Re: EU roaming data add ons

Pagw — Wed, 28 Aug 2024 15:25:28 GMT

I am now abroad. The link does not work for me here.

Re: EU roaming data add ons

Pagw — Wed, 28 Aug 2024 15:26:53 GMT

It seems like an inconvenient system to only allow roaming add ons to be bought abroad, when roaming may be needed in order to make the purchase!

Re: EU roaming data add ons

Ali_A — Wed, 28 Aug 2024 15:32:56 GMT

@Pagw The purchase page is always accessible when abroad, even without any bundle in place.
Usually you receive a text message once arriving abroad with a link to buy bundles that are available for the destination you are in.

Can you go to the add on page ?

Ali

Re: EU roaming data add ons

XRaySpeX — Wed, 28 Aug 2024 16:21:34 GMT

Use another browser, not Edge or any browser that turns HTTP: into HTTPS: . Chrome works on it.

Re: EU roaming data add ons

Pagw — Wed, 28 Aug 2024 16:40:19 GMT

OK the link seems to be working for me now. I'm not sure what changed.

However, this illustrates the fragility of only allowing people to buy these add ons when abroad, when they may need data when arriving into a country. I've had to pay £10 for the option to use my UK allowances for the next 7 days instead as I couldn't buy a pack when I needed to.

Is there a way to feed this back to EE's customer service team?

Re: EU roaming data add ons

Pagw — Wed, 28 Aug 2024 16:42:47 GMT

Also, if that link only works when abroad and "when not connected to WiFi" then how are you supposed to get a pack before needing to use mobile roaming?

Re: EU roaming data add ons

Pagw — Wed, 28 Aug 2024 16:57:24 GMT

Can you connect to http://add-on.ee.co.uk/purchase over a foreign mobile network and not be charged for data use?

I also noticed I was sent a different link in the text messages from EE (https://add-on.ee.co.uk/text) and this doesn't work any way that I try it.

Re: EU roaming data add ons

XRaySpeX — Wed, 28 Aug 2024 17:05:52 GMT

@Pagw wrote:

I've had to pay £10 for the option to use my UK allowances for the next 7 days instead as I couldn't buy a pack when I needed to.

Your UK allowances are your pack. If you don't have a pack you don't have any UK allowances.

That link works anywhere, home or away. You need to be not connected to WiFi on a phone so that you are connected to the mobile network to get onto the EE network which is off-net. Thus you are not charged for any data used getting to it; only for the data you buy from it. That link won't over HTTPS: as I warned earlier.

Re: EU roaming data add ons

Peter_W — Wed, 28 Aug 2024 18:07:37 GMT

Hi again @Pagw, I'm glad to hear that this is working for you now!

When you're abroad, this page is whitelisted so when you try to connect without an add-on active, it should automatically redirect to this so you can pick an eligible add-on.

Roaming on your pay as you go number is activated as standard, provided you make a call within the UK before travelling, and the add-on purely gives you an allowance so you can get online.
Peter

Re: EU roaming data add ons

Pagw — Wed, 28 Aug 2024 19:31:09 GMT

OK, thanks for explaining that. (Yes I meant add on rather than pack above, sorry).

It would be good if this were on the EE web pages and the text they sent out had the correct link!

Re: EU roaming data add ons

Sharonhelen2307 — Wed, 18 Sep 2024 19:49:21 GMT

Please can I add data for for 5 days in Europe

Re: EU roaming data add ons

Michael_D — Thu, 19 Sep 2024 07:18:57 GMT

Hi @Sharonhelen2307

Welcome to the community.

Whereabouts are you heading off to?

Do you have a pay monthly contract or pay as you go SIM card with us?

Michael