topic Re: Online chat in Pay as you go

Online chat

Livvywhite22_ — Mon, 13 Nov 2023 11:25:36 GMT

I am a PAYG customer and need to speak to someone via Live Chat as I am abroad and cannot text or call. I have looked on the Help and Contact Us page and it only gives me the option to text or call. Please can someone help?

Re: Online chat

Christopher_G — Mon, 13 Nov 2023 13:53:53 GMT

Hi @Livvywhite22_

Welcome to the community.

Our Live Chat teams can only support pay monthly customers at the moment. Whereabouts are you? Have you tried manually connecting to an available network?

Did you use your SIM in the UK to make a call or send a text message before you went abroad?

Chris

Re: Online chat

Francis34 — Wed, 29 Nov 2023 16:30:24 GMT

Re: Online chat

James_B — Wed, 29 Nov 2023 17:39:49 GMT

Welcome to the EE Community @Francis34 🙂

How can we help?

James

Re: Online chat

Mandy1025 — Tue, 06 Feb 2024 14:32:18 GMT

Hi I am a monthly payer and Inwould like to talk to someone online about my mobile broadband plans, however I am abroad now and I can just tall through online chats, may I know where can I go to ? I didnt find any online chat room

Re: Online chat

Katie_B — Tue, 06 Feb 2024 14:34:38 GMT

Hello @Mandy1025.

Welcome to the community.

Live Chat can now be found in the EE app under 'Help'.

Katie 🙂

Re: Online chat

XRaySpeX — Tue, 06 Feb 2024 21:27:21 GMT

@Mandy1025 : There is no Live Chat for PAYG users. You are actually a 30-daily payer on PAYG.

Re: Online chat

Dm251 — Fri, 08 Mar 2024 16:39:30 GMT

Hi Christopher,

I am a monthly customer. We have just moved our Sim cards from our old phones to our new phones and we are unable to make any calls. I can’t even call 150 to get support. Can you help me via chat?

Re: Online chat

ymusaisa — Fri, 08 Mar 2024 16:53:13 GMT

As a monthly payment customer currently abroad, I am unable to make calls or send texts. My specific concern pertains to the billing for services that were not enjoyed.

I need assistance with resolving this issue, as I am experiencing difficulties reaching the contact center while abroad.

Re: Online chat

Katie_B — Fri, 08 Mar 2024 17:51:35 GMT

Hi @Dm251.

Thanks for coming here.

Did you receive new SIMs with your upgrades?

Katie

Re: Online chat

Chris_B — Fri, 08 Mar 2024 21:56:17 GMT

@ymusaisa Did you enable roaming on your EE account ? Any add ons you purchased do not enable roaming that are just add ons to keep costs down. Roaming is enabled by texting ROAM to 150 or by calling customer service and requesting it to be enabled on your account.

Re: Online chat

Chloeharry10 — Wed, 28 Aug 2024 13:25:24 GMT

My replacement SIM has not arrived I can't track the order as I can't set up my replacement without it, it was 1-2 days I have three children summer holidays I need this sim today!

Re: Online chat

Chris_B — Wed, 28 Aug 2024 14:29:19 GMT

@Chloeharry10 sim cards are sent out second-class Royal mail.

Re: Online chat

Leanne_T — Wed, 28 Aug 2024 15:09:57 GMT

Hi @Chloeharry10

Thanks for coming to the community.

How long ago did you place the order? SIM cards are sent by Royal Mail with no tracking.

Leanne.

Re: Online chat

Abeatty1 — Wed, 28 Aug 2024 15:11:26 GMT

Turkey

Re: Online chat

Leanne_T — Wed, 28 Aug 2024 15:32:39 GMT

Hi @Abeatty1

How can we help with your Turkey query?

Speak to you soon.

Leanne 🙂

Re: Online chat

Eileen20 — Sat, 14 Dec 2024 09:41:10 GMT

Do EE not have a full chat service any longer I have a problem with my Bill

Re: Online chat

Rach_H — Sat, 14 Dec 2024 13:35:38 GMT

Hi @Eileen20,

Welcome back to the Community!

If you log into your EE app then you should be able to get connected to the team using our live chat service.

Rach

Re: Online chat

khanhducphan — Tue, 04 Mar 2025 17:14:18 GMT

Hi , I like to get my bill on my phone please ?

Re: Online chat

Katie_B — Tue, 04 Mar 2025 17:21:44 GMT

Hi @khanhducphan.

What phone do you have?

Do you have the app downloaded?

Katie