topic Need Help Updating Billing Information for PAYG £10 Package in Pay as you go

Need Help Updating Billing Information for PAYG £10 Package

EthanG01 — Sat, 24 Aug 2024 19:35:50 GMT

Hi,

Please could someone help me? I've just received a new bank card and need to update the billing information for my pay-as-you-go monthly £10 package, which is auto-renewed. I've tried looking on the mobile app, but I can't find anything related to billing, even in the manage section.

Any advice would be greatly appreciated!

Thanks in advance,
Ethan Bridges

Re: Need Help Updating Billing Information for PAYG £10 Package

Chris_B — Sat, 24 Aug 2024 20:19:39 GMT

@EthanG01 You need to do this via your online EE account.

Re: Need Help Updating Billing Information for PAYG £10 Package

XRaySpeX — Sun, 25 Aug 2024 00:31:41 GMT

You need to text STOP PACK to stop your pack recurring & being charged to your old card. Then buy your pack again & choose to pay direct for it with your new card.

Re: Need Help Updating Billing Information for PAYG £10 Package

EthanG01 — Mon, 26 Aug 2024 11:43:25 GMT

Thank you much appreciated! I have tried this and it works from computer 😀.