topic Re: Unable to text or call abroad in Pay as you go

Unable to text or call abroad

Clo5555 — Sun, 18 Aug 2024 01:16:48 GMT

Hello,

I am currently on a pay-as-you-go sim with EE, I've just topped up online so I can make calls and text. However, every time I've tried to make a call or text it says calls to this number are bared. I've also received a text saying I could lose my number soon so I am trying show its active.

I am travelling for a year so I'm out of the country and need to get in contact with the support team however I'm unable to call them (as per issue above). It seems they don't have a live chat feature anymore which is frustrating.

Any help or support would be much appreciated!
Thanks,
Chloe

Re: Unable to text or call abroad

XRaySpeX — Sun, 18 Aug 2024 02:24:48 GMT

How long have you been out of UK?

Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Unable to text or call abroad

Profile closed — Sun, 18 Aug 2024 05:32:16 GMT

---- Just A Quick Reminder ----

Remember to make sure that the "Roaming" and the "International" features are enabled with both the account and the device settings.

Also has this issue been resolved since?

Ali [Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Unable to text or call abroad

XRaySpeX — Sun, 18 Aug 2024 02:49:16 GMT

@Profile closed : There are no "Roaming" and "International" features at account level.

Re: Unable to text or call abroad

Profile closed — Sun, 18 Aug 2024 05:39:46 GMT

of course there is, both account and device settings have the option to enable and disable as well as configure roaming and international services and cellular connectivity.

Re: Unable to text or call abroad

XRaySpeX — Sun, 18 Aug 2024 06:24:29 GMT

@Profile closed : Show us the page of an EE account with these Roaming and International settings?

Re: Unable to text or call abroad

Profile closed — Sun, 18 Aug 2024 06:25:30 GMT

Re: Unable to text or call abroad

XRaySpeX — Sun, 18 Aug 2024 06:28:39 GMT

Which page is the 1st one on?

Re: Unable to text or call abroad

Profile closed — Sun, 18 Aug 2024 06:29:37 GMT

That’s EE 🙃

Re: Unable to text or call abroad

Profile closed — Sun, 18 Aug 2024 06:32:24 GMT

Look your ignorance is holding you back, 😭 what more can I say than just do the research and find out for yourself. Here’s my last picture but ima just deactivate the account I’ve seen too much ignorance on here.

Re: Unable to text or call abroad

XRaySpeX — Sun, 18 Aug 2024 06:47:30 GMT

But that's for contracts. This thread is about PAYG where those settings are not.

Stops misleading peeps and read the posts 1st before replying with incorrect info. Anyway you're not allowed here.

Re: Unable to text or call abroad

Peter_W — Sun, 18 Aug 2024 07:55:43 GMT

Good morning @Clo5555

Welcome to the EE Community 😊

As @XRaySpeX mentioned here, roaming will usually be enabled by default on pay as you go accounts, but you will need to activate it on our network first of all.

Did you use this number whilst you were in the UK, or is this the first time you've topped it up?

Peter

Re: Unable to text or call abroad

Schockwave — Sun, 18 Aug 2024 11:20:58 GMT

@XRaySpeX , the person, who has closed his account, have just checked, and there is nowhere where you can enable those things, you have to ring customer service to enable roaming or text, so not sure where he has got that from, it certainly is not in the app, I am writing about contract customers, different obviously for pay as you go, as it is automatically enabled.

Re: Unable to text or call abroad

Peter_W — Sun, 18 Aug 2024 11:52:54 GMT

@Schockwave The screenshots this user shared are from a much older version of the app, and also date from when roaming and international calling were separate on / off features.

It's been years since this was changed to the three roaming options we offer now, so this is definitely out of date advice.

For any roaming related queries, customers are always best heading over to our dedicated roaming pages so we can be sure they're getting the most up to date details 😊

Peter

Re: Unable to text or call abroad

Schockwave — Sun, 18 Aug 2024 11:55:23 GMT

@Peter_W , thank you, just wanted to make aware for users that may see it and wonder why they cannot see it, thought it was a very old app, pity some have to add their ore when they are not up to date with things etc.

Re: Unable to text or call abroad

XRaySpeX — Sun, 18 Aug 2024 12:19:02 GMT

T'was much ado about nothing 😉 !