topic Re: Unable to buy a subscription pack due to blocked content warning in Pay as you go

Unable to buy a subscription pack due to blocked content warning

vandewnj — Thu, 18 Jul 2024 16:04:01 GMT

Re: Unable to buy a subscription pack due to blocked content warning

vandewnj — Thu, 18 Jul 2024 15:55:48 GMT

I'm having this same problem. Really poor locating this thread but not finding a solution. As a new EE user I am sorely disappointed in the lack of action and customer service displayed here.

Re: Unable to buy a subscription pack due to blocked content warning

Christopher_G — Thu, 18 Jul 2024 17:14:35 GMT

Hi @vandewnj

Are you able to use this Fast Payment service? Could you try on a couple of different devices or browsers, just to see if it allows you to do it please?

Chris

Re: Unable to buy a subscription pack due to blocked content warning

Christopher_G — Thu, 18 Jul 2024 17:44:27 GMT

Hi @vandewnj

Welcome to the community.

Are you able to try doing this on a different device or browser please? Let me know if it works any better.

Chris

Re: Unable to buy a subscription pack due to blocked content warning

vandewnj — Thu, 18 Jul 2024 18:01:22 GMT

Hi Chris,

I've tried it on multiple browsers (Chrome, Edge) and on multiple devices (Android Phone, Windows 11 PC and another laptop running Windows 10). Trying to do a top up via the Web also raises the same problem... I am left having to top up via phone which is time consuming and not intuitive. I'm missing out on the convenience and discount of being able to setup my subscription to automatically renew.

Thanks in advance for any consideration.

Nick

Re: Unable to buy a subscription pack due to blocked content warning

XRaySpeX — Fri, 19 Jul 2024 13:28:49 GMT

Did you have a look at your banking app at that time to see if it was asking you to confirm the transaction?

Re: Unable to buy a subscription pack due to blocked content warning

SquirrelPi — Sat, 17 Aug 2024 08:54:04 GMT

I have the same issue, and have yet to find a solution across three Community Forum posts! Finally have an excuse to leave EE.

Re: Unable to buy a subscription pack due to blocked content warning

SquirrelPi — Sat, 17 Aug 2024 09:00:55 GMT

This issue has come up in multiple forum posts over the past year and the website has still not been fixed! I don't have this issue anywhere else. Have also tried clearing cache/cookies/history, different browsers and devices. Don't have a second card but based on what other users have said in other posts that doesn't help either.

Re: Unable to buy a subscription pack due to blocked content warning

Peter_W — Sat, 17 Aug 2024 09:07:53 GMT

He there @SquirrelPi, thanks for reaching out to us about this.

Like @Christopher_G mentioned earlier in this thread, have you tried to make this purchase using a different device or browser?

Are you always using your EE connection when trying this too, or have you tried it whilst connected to other networks such as WiFi?

Peter

Re: Unable to buy a subscription pack due to blocked content warning

Peter_W — Sat, 17 Aug 2024 09:12:59 GMT

Good morning @SquirrelPi

I've replied to your post about this on the other thread discussing these issues 😊

Peter

Re: Unable to buy a subscription pack due to blocked content warning

SquirrelPi — Sat, 17 Aug 2024 09:22:15 GMT

I've tried different browsers, devices, clearing cache/cookies all on WiFi. I've just tried on my phone using 4G as well.

I don't have a different card to try, but users on other posts say that doesn't work anyway.

I have also tried just topping up with the new card (rather than updating the card for a data pack plan) but the same issue arises.

However, I have now found a Forum post with a "solution" - contact technical support:

Solved: Payer authentication not working - The EE Community

Re: Unable to buy a subscription pack due to blocked content warning

Peter_W — Sat, 17 Aug 2024 09:43:27 GMT

Thanks for confirming those details for me @SquirrelPi.

Am I correct in thinking you're logged into your account when trying this?

If you give the fast payment option a try, do you see the same error message?

This will add credit to your account and should allow you to purchase a pack, but I'm just trying to establish if this error is linked to your account specifically, or your connection full stop.

Peter

Re: Unable to buy a subscription pack due to blocked content warning

SquirrelPi — Sat, 17 Aug 2024 09:58:21 GMT

Hi Peter, that worked for a standard top-up. Technical support put me onto PAYG team to update details. Sounds like the issue is perhaps with accounts that have not been fully registered with an address.

Re: Unable to buy a subscription pack due to blocked content warning

Peter_W — Sat, 17 Aug 2024 10:10:40 GMT

I'm glad to hear that option worked and you've got our team on the case @SquirrelPi.

Please let us know how you get on too 😊

Peter

Re: Unable to buy a subscription pack due to blocked content warning

SquirrelPi — Fri, 25 Oct 2024 08:39:19 GMT

This issue is still ongoing, so I keep having to manually top up £10 and not benefit from the 10% discount for setting up a recurring card payment. As asked by a user here, is the developer team actively trying to fix this? As far as I can tell it the problem has been ongoing since at least April 2023.

Re: Unable to buy a subscription pack due to blocked content warning

Ali_A — Fri, 25 Oct 2024 12:16:59 GMT

@SquirrelPi

Thanks for keeping up updated. The Pay as you go Customer Care team will be able to set this up for you if you give them a call and request to set up recurring card payment.

You can find out more at Setting up card payments for pay as you go mobile.

Ali

Re: Unable to buy a subscription pack due to blocked content warning

SquirrelPi — Fri, 25 Oct 2024 12:30:49 GMT

Thanks Ali, but I already did this in August and every month since the payment "wasn't successful".

Re: Unable to buy a subscription pack due to blocked content warning

Ali_A — Fri, 25 Oct 2024 13:18:03 GMT

@SquirrelPi

It would definitely be worth giving the team a call back to let them know.

They will check to make sure all the details are set up correctly and complete full registration if needed.

It may just be a case of resetting the regular payment on our end.

Ali