topic Re: How do I re connect my number after being cut off in Pay as you go

How do I re connect my number after being cut off

Mikeymann96 — Thu, 15 Aug 2024 22:28:07 GMT

Need to keep my number how do I reconnect

Re: How do I re connect my number after being cut off

XRaySpeX — Thu, 15 Aug 2024 23:36:15 GMT

@Mikeymann96 : Why were you cut off?

Re: How do I re connect my number after being cut off

Mikeymann96 — Thu, 15 Aug 2024 23:41:36 GMT

Forgot to leave credit on a pay as u go didn’t realise they cut off after a
period of time not being used

Re: How do I re connect my number after being cut off

XRaySpeX — Fri, 16 Aug 2024 03:37:35 GMT

@Mikeymann96 : Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.