topic Re: add on IDD WORLD in Pay as you go

add on IDD WORLD

cyw — Wed, 14 Aug 2024 09:25:28 GMT

i sent a message to 150 and did the IDD WORLD but the amount has not been taken from my account nor have i got the acknowledgement email. I did this this morning at 7.00am , how long does it take to show on the mobile and your account

Thanks

Re: add on IDD WORLD

Peter_W — Wed, 14 Aug 2024 11:58:23 GMT

Hey there @cyw

Welcome to the EE Community 😊

Just so I can make sure we're looking at all of the right details with this, am I correct in thinking it's a pay as you go account you have with us?

Also did you get a confirmation message when you sent this originally?

Peter

Re: add on IDD WORLD

XRaySpeX — Wed, 14 Aug 2024 12:31:18 GMT

That command is only for PAYG users - see Calling abroad on Pay as You Go

Re: add on IDD WORLD

cyw — Thu, 15 Aug 2024 02:14:35 GMT

Yes it was but got it sorted thanks, ended up phoning. Thanks

Re: add on IDD WORLD

cyw — Thu, 15 Aug 2024 02:15:35 GMT

Yes have it sorted now thanks