topic Re: Not received SMS in Pay as you go

Not received SMS

adrianrankiewic — Mon, 12 Aug 2024 12:39:17 GMT

I have a problem with the EE network. After arriving in Poland, I'm not receiving SMS messages from Polish numbers. When I send an SMS from my EE SIM card to a Polish number, it also doesn't go through. However, when I send an SMS to the UK, it works fine, and I received a message sent from the UK as well. Roaming is enabled, and I have £8 credit on my account. What could be the issue? The network I'm automatically connected to is Orange

Re: Not received SMS

Debbie_G — Mon, 12 Aug 2024 15:20:48 GMT

Hey @adrianrankiewic

Thanks for coming to the community.

Have you tried to text more than one Polish number?

Can you call the number from your phone?

Do you have the number saved as a contact?

Debbie 🙂

Re: Not received SMS

adrianrankiewic — Mon, 12 Aug 2024 18:31:26 GMT

I can make calls from an English number to Polish numbers; I tried a few and it works fine. The only problem is with SMS messages sent from Polish numbers to my English number.

Re: Not received SMS

Katie_B — Tue, 13 Aug 2024 07:49:45 GMT

Hello @adrianrankiewic.

Thanks for getting back to us.

Have you tried manually connecting to another available network?

Speak soon,

Katie

Re: Not received SMS

adrianrankiewic — Tue, 13 Aug 2024 09:13:06 GMT

Yes, it did not change anything, I also put the card into another phone, but it didn't help

Re: Not received SMS

Katie_B — Tue, 13 Aug 2024 09:34:50 GMT

Hi @adrianrankiewic.

Thanks for trying.

Are the texts coming from more than one number?

Katie

Re: Not received SMS

adrianrankiewic — Tue, 13 Aug 2024 13:30:09 GMT

I am not receiving any SMS messages from the bank needed to authorize transactions, nor from other numbers

Re: Not received SMS

Katie_B — Tue, 13 Aug 2024 13:48:33 GMT

I'd recommend reporting this to our technical care team @adrianrankiewic.

They will be able to look into this further.

Katie