https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-packs/m-p/1420191#M67314 <P>Hi I topped up £15 I wanted to do a £15 pack&nbsp;</P><P>my last top up was £10 so the £10 pack has automatically been added to me phone which I didn’t want&nbsp;</P><P>how do I cancel it and add on the £15 instead&nbsp;</P><P>&nbsp;</P> Mon, 12 Aug 2024 23:49:14 GMT LivKaratas99 2024-08-12T23:49:14Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-packs/m-p/1420191#M67314 <P>Hi I topped up £15 I wanted to do a £15 pack&nbsp;</P><P>my last top up was £10 so the £10 pack has automatically been added to me phone which I didn’t want&nbsp;</P><P>how do I cancel it and add on the £15 instead&nbsp;</P><P>&nbsp;</P> Mon, 12 Aug 2024 23:49:14 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-packs/m-p/1420191#M67314 LivKaratas99 2024-08-12T23:49:14Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-packs/m-p/1420252#M67322 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4491128">@LivKaratas99</a></SPAN>&nbsp;</P> <P>Welcome to the EE Community <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>Whilst we don't have access to accounts via this public forum, if you get in touch with our <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">customer care team</A>, they'll make sure we look into every option we can to help with your pack.</P> <P>Peter</P> Tue, 13 Aug 2024 08:19:04 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-packs/m-p/1420252#M67322 Peter_W 2024-08-13T08:19:04Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-packs/m-p/1420290#M67328 <P>You should've texted PACK15 to 150 just after topping up, so that it replaced the £10 pack upon renewal.</P> Tue, 13 Aug 2024 09:21:17 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-packs/m-p/1420290#M67328 XRaySpeX 2024-08-13T09:21:17Z