topic Re: EE complaint refund in Pay as you go

EE complaint refund

noofo — Sun, 11 Aug 2024 09:36:22 GMT

Paid for a £10 top up, EE said "error, didn't take payment" so I paid again for £10 a top up, in my account it states £10 balance.

Bank informs me EE have taken both £10 payments. I call EE for a refund and the customer assistant tries to get me to upgrade phone before telling me shes "made a note of the problem".

This was a few days ago and not heard anything and no refund received. I will make a formal complaint but is there any way I can get someone to help with this urgent matter?

Re: EE complaint refund

killyouridols08 — Sun, 11 Aug 2024 09:38:51 GMT

I had a credit from EE, and they stated "About 7 Days" so bear than in mind. However, I got it back in ~2 Days.

Re: EE complaint refund

noofo — Sun, 11 Aug 2024 09:46:32 GMT

Glad you got it sorted, hopefully they'll refund to my bank.

Re: EE complaint refund

killyouridols08 — Sun, 11 Aug 2024 09:48:54 GMT

@noofo wrote:
Glad you got it sorted, hopefully they'll refund to my bank.

Ring your bank and see if its "Pending" they can usually do it quicker if it is.