topic Re: Unable to purchase subscription pack with £10 credit already on my account in Pay as you go

Re: Unable to purchase subscription pack with £10 credit already on my account

TechieBeardo — Fri, 09 Aug 2024 17:46:40 GMT

I have commented here https://community.ee.co.uk/t5/Pay-as-you-go/ADDONS-PURCHASE-ERROR-HELP/m-p/1378663#M64109

But I am also having this issue for my son's PAYG account, £10 credit but cannot purchase any plan to actually use his SIM. Been an issue for over a month, always the same error.

Purchase of the addon has been attempted via the app and via the website. We will try the text approach.

Re: Re: Unable to purchase subscription pack with £10 credit already on my account

TechieBeardo — Fri, 09 Aug 2024 17:48:34 GMT

I have this issue on my son's PAYG mobile and he's not roaming, it's been a problem for about a month and he has £10 credit on his account to purchase it.

Have found a related thread and will try the text approach.

Re: Re: Unable to purchase subscription pack with £10 credit already on my account

XRaySpeX — Fri, 09 Aug 2024 18:10:14 GMT

@TechieBeardo : What are you trying to buy for him? Is it a PAYG pack or a particular type of add-on?

Re: Re: Unable to purchase subscription pack with £10 credit already on my account

Leanne_T — Sat, 10 Aug 2024 07:09:10 GMT

Morning @TechieBeardo

Thanks for coming to the community 🙂

Have you been able to try texting since your last post?

Leanne.