topic Re: Where is my £10 top up? in Pay as you go

Where is my £10 top up?

Aoki441 — Thu, 08 Aug 2024 14:56:39 GMT

I bought EE PAYG Top Up Leaflet 10 with paying £10 via online. The SIM has been delivered 31 Jul, and the deliverable notes that “Your £10 top up will be added to your account within two days.” But the balance of the SIM is still Zero. How can I get the top up to the SIM?

Re: Where is my £10 top up?

XRaySpeX — Thu, 08 Aug 2024 16:19:37 GMT

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Where is my £10 top up?

Aoki441 — Thu, 08 Aug 2024 18:10:09 GMT

This is what I bought, and

This is the result of AL

Re: Where is my £10 top up?

Chris_S — Fri, 09 Aug 2024 10:55:39 GMT

Hi @Aoki441 Thanks for choosing us as your EE sim provider, could you try texting BALANCE to 150 please and let me know what it says? Chris S

Re: Where is my £10 top up?

Aoki441 — Fri, 09 Aug 2024 10:52:42 GMT

Re: Where is my £10 top up?

Chris_S — Fri, 09 Aug 2024 11:05:39 GMT

Thanks @Aoki441 I'd recommend giving our customer service a team a call on 07953 966 250 as they'd need access to you account to investigate this further. Chris S

Re: Where is my £10 top up?

XRaySpeX — Fri, 09 Aug 2024 17:40:20 GMT

@Chris_S : FYI: AL, ALLOWANCE, BA, BALANCE are all the same. So, I've already asked that.