topic Re: Additional authentication required Is Blank in Pay as you go

Additional authentication required Is Blank

JamieRobert — Wed, 07 Aug 2024 18:29:43 GMT

I’m trying to set up a payment method for my data plan but the Additional authentication tab is blank underneath so I can’t confirm my payment, please help! I’ve tried everything, including clearing the Cache and data of my web browser, plus other web browsers such as FireFox, Microsoft edge and Yahoo! I’m currently unable to use my phone at anytime because it’s impossible to set up a payment method..

Re: Additional authentication required Is Blank

XRaySpeX — Wed, 07 Aug 2024 20:10:42 GMT

Is it on contract or PAYG?

Re: Additional authentication required Is Blank

JamieRobert — Wed, 07 Aug 2024 20:24:31 GMT

PAYG

Re: Additional authentication required Is Blank

XRaySpeX — Wed, 07 Aug 2024 20:28:08 GMT

@JamieRobert : Are you using a foreign bank card?

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Additional authentication required Is Blank

JamieRobert — Thu, 08 Aug 2024 08:50:46 GMT

I’m using a UK bank card and I’ve also tried using the Fast top up. But the same problem is still happening🤷🏻‍♂️

Re: Additional authentication required Is Blank

Ali_A — Thu, 08 Aug 2024 11:02:22 GMT

Thanks for joining us on Community @JamieRobert

Are you able to try an alternative bank card at all?

Ali