topic Re: Credit in Pay as you go

Credit

Shanelle06 — Wed, 31 Jul 2024 20:09:26 GMT

For the past 2 days I have been trying to renew my 15 pack, which usually all goes well and is simple and quick however the last two days it keep saying that they cannot authorise my payment, nothing has left my bank but I’ve tried both my bank cards (only two I’ve ever had). I’ve already tried phoning 150 and doing it through there but still no use. @Helphelp

Re: Credit

354- — Wed, 31 Jul 2024 20:22:23 GMT

@Shanelle06 - you could also try dialling 360?

Re: Credit

Peter_W — Thu, 01 Aug 2024 09:53:58 GMT

Good morning @Shanelle06

Welcome to the EE Community 😁

How is it you usually top-up? Will this be through the automated phone service, or online / through our App?

Also have you tried giving 360 a call like @354- suggested?

Peter