topic Re: Am I missing something. in Pay as you go

Am I missing something.

DialerPhone75 — Fri, 26 Jul 2024 16:50:00 GMT

Just looking at my paygo allowance and usage.

I have a £10 subscription pack and it says I have 381 minutes left out of 500 to use.

When I look at the calls, voice mails etc....all the usages are £0.

So where have I used 129 minutes??

Is this a test to catch new customers out, because I don't understand how EE works so far....🤔🤔

Re: Am I missing something.

XRaySpeX — Fri, 26 Jul 2024 17:05:34 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Am I missing something.

DialerPhone75 — Sat, 27 Jul 2024 07:03:00 GMT

Your current balance as of today 08:00 is £1.50. You have 381 minutes, unlimited texts and 31.8GB remaining until 17/08/2024 for your £10 Pack. Your remaining data includes of rolled over data. Your last top up was £1.50 on 17/07/2024 at 15:46. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Am I missing something.

Leanne_T — Sat, 27 Jul 2024 10:00:50 GMT

Hi @DialerPhone75

Thanks for coming to the community 🙂

Have you made any calls to mobiles, landlines and your voicemail?

Leanne.

Re: Am I missing something.

DialerPhone75 — Sat, 27 Jul 2024 12:32:14 GMT

Hi Yes.

When I asked EE what type of calls are included, they told me mobile to mobile, landlines and 034, the equivalent to mobiles.

I haven't had any voicemail calls or made any 0345 premium calls, but in just over a week, I haven't made an hour and half worth of calls.

There's no cost of calls, just a hyphen next to each logged call under the heading COST.

Re: Am I missing something.

Leanne_T — Sat, 27 Jul 2024 13:41:34 GMT

Hi @DialerPhone75

Thanks, a cost would only show for chargeable calls outside of your allowance or if you use all of your allowance.

If you have not used the minutes since the pack started, please call us on 150 and the team will get this looked into for you.

Leanne.

Re: Am I missing something.

DialerPhone75 — Sat, 27 Jul 2024 23:07:19 GMT

I will try and call them on Monday.