topic Re: Topup in Pay as you go

Topup

Khubson — Fri, 26 Jul 2024 09:17:35 GMT

Hello
Last month i bought Pack30 by card for 27£. I had a some credit also 27£, but it did not continued avtomatically. I have 32£ in credit now, when i want to activate Pack30 its only give me topup by card.
can you help me to activete Pack30 125GB by credit one?
thanks

Re: Topup

Leanne_T — Fri, 26 Jul 2024 11:16:27 GMT

Hi @Khubson

Thanks for coming back to the community.

Can you text BALANCE to 150 and let me know the full reply?

Leanne.

Re: Topup

Khubson — Fri, 26 Jul 2024 11:19:16 GMT

Hi. Thank you for your answer.

Your current balance as of today 12:17 is £32.00. Your last top up was £5.00 on 26/07/2024 at 09:22. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Topup

Leanne_T — Fri, 26 Jul 2024 11:31:07 GMT

Thanks @Khubson

Can you try texting PACK30 to 150, does this add the pack for you?

Leanne.

Re: Topup

Khubson — Fri, 26 Jul 2024 11:32:57 GMT

You've selected a £30 pack from our new range.
These packs offer better value for money and free Boosts. Your new Pack30 will be subject to the Free Boost rules.

Our new £30 Pack gives you 125GB of data, UNL mins, and UNL texts,

You can now set up this pack to be paid for every 30 days by registering a credit/debit card and save 10% with each pack purchase.

To register your card login via the EE App or ee.co.uk/payg

If you would still like to move to Pack30 please reply YES

To learn more visit: https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/ee-free-boosts

Re: Topup

XRaySpeX — Fri, 26 Jul 2024 11:57:43 GMT

Did you reply 'YES'? If so, did it take £27 from your bank card or £30 from your credit?

Re: Topup

Khubson — Fri, 26 Jul 2024 12:00:08 GMT

When i am reply "YES" its need to topup form card.

Re: Topup

XRaySpeX — Fri, 26 Jul 2024 12:03:52 GMT

Text STOP PACK to 150 to stop current pack & payment from card. Buy the £30 pack again & it will give you the choice of paying by PAYG credit or setting up a Direct Card Payment with a 10% discount.

Re: Topup

Khubson — Fri, 26 Jul 2024 12:08:40 GMT

sorry i didn't catch that You've selected a £30 pack from our new range.
These packs offer better value for money and free Boosts. Your new Pack30 will be subject to the Free Boost rules.

Our new £30 Pack gives you 125GB of data, UNL mins, and UNL texts,

You can now set up this pack to be paid for every 30 days by registering a credit/debit card and save 10% with each pack purchase.

To register your card login via the EE App or ee.co.uk/payg

If you would still like to move to Pack30 please reply YES

To learn more visit: https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/ee-free-boosts

Re: Topup

XRaySpeX — Fri, 26 Jul 2024 12:28:16 GMT

Yes, You've already told us that. What happens after you text STOP PACK to 150?

Re: Topup

Khubson — Fri, 26 Jul 2024 13:15:21 GMT

Hi . This is a message afret "Stop Pack"

Re: Topup

Leanne_T — Fri, 26 Jul 2024 13:56:19 GMT

Hi @Khubson

Thanks for trying, this will need to be looked into for you.

Please give us a call on 150 and the team will be happy to help 🙂

Leanne.