topic Re: Can't purchase add on in Pay as you go

Can't purchase add on

kath1234 — Fri, 26 Jul 2024 00:41:36 GMT

Please help I can't use my credit to purchase add on

Re: Can't purchase add on

XRaySpeX — Fri, 26 Jul 2024 00:53:26 GMT

What type of add-on do you want?

Re: Can't purchase add on

kath1234 — Fri, 26 Jul 2024 00:57:32 GMT

I am trying to purchase Pack10 but I can't send a message to 150. I am based in Channel Islands. The add on page is also not working, as well the app

Re: Can't purchase add on

XRaySpeX — Fri, 26 Jul 2024 01:00:10 GMT

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

Re: Can't purchase add on

kath1234 — Fri, 26 Jul 2024 01:14:46 GMT

No, I am trying to buy a data to be used in the UK. I used to be able to purchase it from Jersey before but now I can't even send a message to 150. Should I be in the UK to be able to send messages?

Re: Can't purchase add on

James_B — Fri, 26 Jul 2024 06:52:21 GMT

How long is it since you used the SIM for a chargeable service, @kath1234?

Pay as you go accounts go into hibernation if unused for 179 days.

For more information, please see What is pay as you go and flex hibernation, and how do I stop it? - The EE Community.

James